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INSURANCE CARRIER

CNA Commercial Insurance

Mid-market commercial package, professional liability, and workers comp for businesses above $1M revenue.

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RATINGS & OVERVIEW

How This Carrier Rates

AM Best

A Excellent

JD Power Personal

JD Power Commercial

Ranked below the 2025 industry average (698/1000). Placed in the lower half of ranked carriers.

NAIC Complaint Index

CNA is one of the largest US commercial insurance carriers, with strong appetite across professional services, healthcare, construction, manufacturing, and technology. For Georgia mid-market commercial accounts, CNA is frequently in the competitive set alongside Travelers, Hartford, and Hanover. They also have strong specialty capabilities in management liability, professional liability, and cyber.

WHY CHOOSE THEM

What This Carrier Does Well

Strength 1

Strong healthcare professional liability appetite including medical practices and allied health

Strength 2

Broad mid-market commercial appetite with competitive pricing for qualifying industry classes

Strength 3

Established claims infrastructure with workers comp and professional liability expertise

LIMITATIONS TO KNOW

Where They Fall Short

Weakness 1

Not competitive for true small business (under $500K revenue) BOP

Weakness 2

Claims service is competent but not differentiated relative to Hartford or Chubb

Weakness 3

Appetite for contractors and habitational risks is limited compared to Hartford or Travelers; some common Georgia small business classes do not qualify

Best Fit For

Professional service firms, healthcare businesses, technology companies, and organizations that need professional liability and specialty commercial coverage combined with standard commercial lines.

Not A Good Fit For

Contractors, manufacturing operations, or non-professional commercial businesses. CNA's strength is professional services and specialty liability, not general commercial trades.

APPETITE & COVERAGE

What They Write

Coverage Types

Mid-market BOP, professional liability, workers comp, commercial auto, cyber, management liability

Best Pricing For

Healthcare professional liability and mid-market workers comp for Georgia medical practices, professional services, and technology firms in the $500K to $50M revenue range.

Industry Classes

Healthcare, professional services, construction, manufacturing, technology, financial services, real estate

Admitted Status

Admitted in Georgia for all commercial lines

CLAIMS & PRICING

What to Expect

Claims Experience

Well-established commercial claims infrastructure. Competent across most commercial claim types; strongest on workers comp and professional liability. Less differentiated than Hartford or Chubb on claims service quality for standard BOP claims.

Pricing Context

CNA prices professional liability and technology E&O competitively. Their standard commercial lines are competitive for professional service firms when bundled with CNA's specialty liability products.

vs Competitors

Primary Georgia competitors are Travelers, Hartford, Hanover, and Chubb. CNA typically wins on healthcare professional liability and mid-market workers comp. Hartford often wins on small business BOP; Chubb on larger complex accounts.

File a Claim

Call to report a claim:

Phone unavailable

STATE AVAILABILITY

Where They Write

States Available

GA and all 50 states

Personal Lines States

Commercial Lines States

GA and all 50 states

Do We Work With Them?

Yes

Common questions

Can my insurance carrier deny my claim?

Yes, for specific policy reasons that must be in writing. You can challenge a denial.

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What is a recorded statement and should I give one?

An on-record interview the carrier uses for the file. Give one, but prepare first and never speculate.

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What happens after I report a claim to my insurance carrier?

Acknowledge, assign adjuster, investigate, decide. Most carriers move within 7-30 days for routine claims.

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Do I have to use the carrier's preferred contractor?

Usually no. Most policies let you choose any licensed contractor, though preferred shops have their own benefits.

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