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INSURANCE CARRIER

Hanover Commercial Insurance

Small and mid-market commercial insurance through independent agents.

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RATINGS & OVERVIEW

How This Carrier Rates

AM Best

A Excellent

JD Power Personal

JD Power Commercial

Not included in the 2025 J.D. Power ranked list. Appeared in 2024 at 9th place.

NAIC Complaint Index

Hanover Insurance Group is a regional commercial carrier with strong small and mid-market appetite. For Georgia businesses in the $500K-$25M revenue range, Hanover frequently wins on coverage terms and pricing against Travelers and Hartford. They write BOP, workers comp, commercial auto, management liability, and professional liability. Hanover is an independent-agent-only carrier, which means pricing and coverage terms are specifically built for the agent channel.

WHY CHOOSE THEM

What This Carrier Does Well

Strength 1

Strong small and mid-market BOP appetite with competitive coverage terms

Strength 2

Independent-agent-only distribution, meaning pricing is built for the agent channel

Strength 3

Particular strength in Georgia educational institutions, nonprofits, and professional services

LIMITATIONS TO KNOW

Where They Fall Short

Weakness 1

Less brand recognition with small business clients than Travelers or Hartford

Weakness 2

Claims service solid but not as differentiated as Hartford

Weakness 3

Appetite gaps in certain industry classes where Travelers or Hartford have deeper expertise and more competitive pricing, including healthcare and technology professional services

Best Fit For

Small to mid-size preferred commercial businesses in standard classes including main street retail, professional services, and light contractors, where a regional carrier with strong agent relationships fits better than a national program.

Not A Good Fit For

Large commercial accounts, E&S or non-standard risks, or businesses with recent loss activity. Hanover's commercial appetite is focused on small preferred accounts in standard classes.

APPETITE & COVERAGE

What They Write

Coverage Types

BOP, workers comp, commercial auto, management liability, professional liability, cyber

Best Pricing For

Small to mid-market preferred commercial in standard classes, particularly for accounts in the $1M to $10M revenue range where Hanover often beats Travelers and Hartford on price.

Industry Classes

Professional services, retail, restaurants (selective), construction, manufacturing, educational institutions, nonprofits, financial services

Admitted Status

Admitted in Georgia for all commercial lines

CLAIMS & PRICING

What to Expect

Claims Experience

Solid commercial claims service with regional adjuster presence. Particular strength in workers comp return-to-work programs for manufacturing and retail. Generally rated competitive with Hartford and Travelers on claims quality.

Pricing Context

Hanover prices BOP and commercial package policies competitively for preferred small commercial risks, particularly for accounts placed by agency partners with established Hanover relationships and book premium commitments.

vs Competitors

Primary Georgia competitors are Travelers, Hartford, and CNA. Hanover often wins on $1M-$10M revenue BOP where they match Travelers/Hartford on coverage and beat on price. Hartford wins on smaller accounts needing the Spectrum BOP; CNA on healthcare.

File a Claim

Call to report a claim:

Phone unavailable

STATE AVAILABILITY

Where They Write

States Available

GA and most US states

Personal Lines States

Commercial Lines States

GA and most US states

Do We Work With Them?

Yes

Common questions

Can my insurance carrier deny my claim?

Yes, for specific policy reasons that must be in writing. You can challenge a denial.

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What is a recorded statement and should I give one?

An on-record interview the carrier uses for the file. Give one, but prepare first and never speculate.

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What happens after I report a claim to my insurance carrier?

Acknowledge, assign adjuster, investigate, decide. Most carriers move within 7-30 days for routine claims.

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Do I have to use the carrier's preferred contractor?

Usually no. Most policies let you choose any licensed contractor, though preferred shops have their own benefits.

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