How do I use my roadside assistance benefit?

Quick answer: To use your roadside assistance benefit, call the number on your insurance card or app, provide your location and a description of the problem, and wait for the dispatched service provider. Have your policy number handy.

When you need roadside help, start by pulling safely off the road and turning on your hazard lights. Then call the roadside assistance number printed on your insurance ID card or available in your insurer’s mobile app. Be ready to give your name, policy number, vehicle make and model, and your exact location, including nearby cross streets or a highway mile marker. The dispatch center will contact a local service provider and give you an estimated arrival time. Most programs today also let you track the technician’s location in real time through the app. If you pay for service out of pocket and submit a reimbursement request later, save your receipts. Reimbursement limits vary, and some plans cap the dollar amount per service call rather than the mileage.