Roadside and Claims Phone Numbers
The fastest way to reach your carrier's roadside line is to have the number saved before you need it.
Save the number for your carrier to your phone contacts now, so you have it when you need it.
Where the number lives
Every auto insurance carrier publishes a 24/7 roadside or claims phone number, available on the back of your physical insurance ID card, the digital ID card in the carrier's mobile app, your declarations page, and the carrier's main support website.
Save it before you need it
Store the carrier number in your phone contacts with an obvious name like "Auto Roadside [Carrier Name]" so it appears in searches. All drivers on the policy should save it too.
What to have ready when you call
- Your policy number
- Your current location
- Issue description (flat, dead battery, lockout, out of gas, mechanical)
- Vehicle year/make/model
Most carrier systems also allow service requests through their app.
When to call 911 instead
Call 911 first if you're in an unsafe location or anyone is hurt. Roadside is for vehicle help; 911 is for personal safety.
Personal lines carriers
| Carrier | Roadside | Claims | Customer Service |
|---|---|---|---|
| Travelers | 1-800-252-4633 | 1-800-252-4633 | 1-800-842-5075 |
| Progressive | 1-800-776-4737 | 1-800-776-4737 | 1-800-776-4737 |
| Nationwide | 1-800-421-3535 | 1-800-421-3535 | 1-877-669-6877 |
| Safeco | 1-877-762-3101 | 1-800-332-3226 | 1-800-332-3226 |
| Openly | N/A | 1-888-295-7937 | 1-888-295-7937 |
| Hippo | N/A | 1-800-585-0705 | 1-800-585-0705 |
Commercial lines carriers
| Carrier | Claims | Customer Service |
|---|---|---|
| Travelers Commercial | 1-800-238-6225 | 1-800-842-5075 |
| The Hartford | 1-800-243-5860 | 1-888-547-2820 |
| Nationwide Commercial | 1-800-421-3535 | 1-877-669-6877 |
| CNA | 1-877-262-2727 | 1-877-262-2727 |
| Hanover | 1-800-628-0250 | 1-800-628-0250 |
| AIG | 1-877-399-6442 | 1-877-244-0304 |
If you do not have roadside coverage
Contact your carrier for fee-based service, or explore auto clubs (AAA, Better World), credit card benefits, or vehicle manufacturer warranties.
Not sure which carrier you're with?
Check your declarations page, your carrier's mobile app, or call us. We can look up your carrier and get you to the right number in minutes.
Common Questions
Frequently asked questions
What information do I need when calling my insurer after an accident?
Have your policy number, the date, time, and location of the accident, contact and insurance information for all parties involved, a description of what happened, and photos of the vehicles and scene if safely collected.
How do I find the claims phone number for my insurance carrier?
Your carrier's claims number appears on your insurance ID card, your declarations page, and the carrier's website. It is different from your agent's number and is available 24 hours a day, 7 days a week for most major carriers.
What should I do if I cannot reach my carrier after hours?
Most carriers operate 24-hour claims lines. If you cannot get through, try the carrier's website or mobile app to file online, contact your agent's emergency line if available, or document everything and call first thing in the morning.
Is my agent’s phone number the same as my carrier’s claims number?
No. Your agent and your carrier are separate contacts. Your agent can help you navigate a claim, but the claims department is a distinct team at the insurance company, available 24/7, while your agent may only be reachable during business hours.