Does a Georgia insurer have a deadline to handle a management liability claim?

Quick answer: Yes. Under Georgia's Unfair Claims Settlement Practices Act (O.C.G.A. 33-6-30 to 33-6-37), your insurer must acknowledge a claim within 15 days. If it refuses a covered claim, a written demand under O.C.G.A. 33-4-6 can trigger a bad-faith penalty of up to 50 percent of the loss or $5,000, whichever is greater, plus reasonable attorney's fees.

Yes, a Georgia management liability insurer has a legal deadline to respond to a claim. Under Georgia's Unfair Claims Settlement Practices Act, found at O.C.G.A. 33-6-30 through 33-6-37, an insurer must acknowledge a claim within 15 days of receiving notice.

This law applies to insurers doing business in Georgia across lines of coverage, including management liability policies covering D&O, EPL, and fiduciary liability. Acknowledgment does not mean a final decision on the claim; it means the insurer has to confirm receipt and begin handling the file within that 15-day window rather than leaving a policyholder without a response.

If an insurer denies or refuses to pay a claim that is actually covered under the policy, Georgia law gives the policyholder a further remedy. Under O.C.G.A. 33-4-6, a policyholder can send the insurer a written demand for payment. If the insurer still refuses to pay within 60 days of that demand and a court later finds the refusal was made in bad faith, meaning the insurer had no reasonable basis for denying a valid claim, the policyholder can recover a penalty of up to 50 percent of the loss or $5,000, whichever amount is greater, on top of the underlying claim payment. The statute also allows recovery of reasonable attorney's fees tied to the bad-faith claim.

Example: a Georgia nonprofit's board is sued by a former employee alleging wrongful termination. The nonprofit reports the claim to its EPL insurer, which fails to respond for six weeks and then denies the claim without a clear explanation despite policy language that appears to cover the allegation. The nonprofit's attorney sends a written demand under O.C.G.A. 33-4-6. If the insurer still refuses to pay and a court finds the denial was made in bad faith, the nonprofit could recover the bad-faith penalty and attorney's fees in addition to what the policy owed.

These deadlines and remedies apply regardless of which specific management liability coverage is involved, whether that is D&O, EPL, or fiduciary liability. Claims handling timelines are separate from how a claims-made policy determines whether a claim is covered in the first place. Management liability insurance is available through Olive Cover, and a coverage review can confirm what a specific policy covers before a claim happens.