How long does it take to get lockout service?

Quick answer: Average response times for roadside lockout service range from 30 to 60 minutes in urban and suburban areas, though rural or remote locations may take longer. Your dispatch center can give you a real-time estimate when you call.

Response time for a roadside lockout varies based on your location, the time of day, and the local service network of your provider. In cities and suburbs, most programs target a 30 to 45 minute arrival window under normal conditions. In rural areas, or during peak demand periods such as late-night hours or severe weather, wait times can extend to an hour or more. When you call for service, the dispatch representative will give you an estimated arrival time based on which technician is closest and available. Many programs now provide real-time technician tracking through a mobile app so you can monitor the approach without making repeated callbacks. If your situation involves a personal safety concern, such as being in an isolated location after dark, mention that to the dispatcher when you call so they can prioritize your call or advise you to contact local law enforcement while you wait.