What can I do if a Georgia carrier refuses a covered identity theft claim?

Quick answer: You can send a written demand for payment. Under O.C.G.A. 33-4-6, if the carrier does not pay within 60 days and a court finds the refusal was in bad faith, the penalty can reach 50 percent of the loss or $5,000, whichever is greater, plus attorney fees. You can also file a free complaint with the Georgia Office of the Commissioner of Insurance.