What can the Alabama DOI do about my complaint?

Quick answer: The Department can investigate the insurer, require it to respond, and take corrective or disciplinary action when a company breaks Alabama's rules. It cannot order the insurer to pay you damages or act as your lawyer.

The Department can investigate the insurer, require it to respond, and take corrective or disciplinary action when a company breaks Alabama's rules. It cannot order the insurer to pay you damages or act as your lawyer.