How do I file an insurance complaint in Alabama?

All FAQs

Quick answer: Contact the Alabama Department of Insurance, Consumer Services, at 1-800-433-3966 or through the File a Complaint tool at aldoi.gov. Include your policy and claim numbers so the Department can act on it.

If an insurer in Alabama is not handling your claim the way the rules require, filing a complaint with the state regulator is the next step.

Who do I contact?

The Alabama Department of Insurance, Consumer Services division, at 1-800-433-3966, or through the File a Complaint tool at aldoi.gov.

What should I have ready before I contact them?

Your policy and claim numbers, so the Department can act on the complaint immediately rather than needing to track down the file first.

What else strengthens a complaint?

Specific dates (when you reported the loss, when the insurer acknowledged it, whether a decision deadline under Ala. Admin. Code r. 482-1-125 was missed) and copies of your correspondence with the insurer.

Where can I read the complete process?

See the full guide to filing an Alabama insurance complaint for the complete list of what to include and what happens after you submit it.